From time to time we see that malware, adware, and viruses can interfere with ThinkCERCA. In such a case, we recommend using Internet Security software to scan your machine and insure that the system is running healthy.
Some freely available security software can be found for the following operating systems.
Microsoft Windows Vista, 7, 8, and 10;
Apple Macintosh OS X;
iOS (iPad and iPhone);
Apple’s ecosystem is protected by the vetting process that Apple uses for their App Store. This makes it highly unlikely that an iOS device would become infected.
Chrome OS (Chromebook);
Similarly, the ecosystem is protected by the vetting process that Google uses for their Chrome Web Store. This makes it highly unlikely that a Chrome OS device would become infected.
Of course, if your are not allowed to install software on your devices. Or scanning your system does not resolve the difficulties you are experiencing. We are happy to assist in further diagnosing directly with your I.T. support team.