Product Support
Accounts & Passwords
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Canvas iPad Student Login Process
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Canvas Browser-Based Student Login Process
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How Can I Create an Account Using Clever Instant Login?
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How Do I Add ThinkCERCA to Instructure's Canvas LMS?
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How Do I Archive or Delete a Student Account?
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How Do I Create a District Admin Account?
Assigning Lessons
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What Is a Skill & Concept Lesson (Premium)?
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Can I Print a Lesson or Article?
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Student Not Receiving Assignments
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How Can I Share an Assignment through Google Classrooms?
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How Can I Easily Find What Needs Grading, What Was Completed and What is Pending? (Assignments Filter)
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How Can I Search and Find Lessons Using Keywords?
Benchmark Assessments
Classes
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What Is the Difference between Reading Level and the Student Grade Level?
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How Do I Create a Class?
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How Do I Edit Class Details?
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How Do I Enroll/Add Students to My Class?
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How Do I Delete (Archive) a Class?
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How Do I Remove a Student from My Roster?
Data & Reports
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How Can I See Class Usage Data?
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How Can I See the Results of the Benchmark Writing Assessments for My Students?
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How Can I Determine the Reading Level/Group That My Student Should Be?
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How Can I Export My Students Assignment Grades to a CSV File?
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How Can I See My Students' Performance for All School Classes? (School Leader)
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How Can I See My Student's Platform Usage (Time on Task)?
Grading
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How Do I Give a Student a Personal Growth Focus?
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How Do I Grade Benchmark Writing Assessments?
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How Do I Grade an Additional Reading Practice (Previously QuickCERCAs)?
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How Do I Grade a Direct Instruction (Formerly Minilessons)?
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How Do I Grade Applied Lessons? (Subscription User)
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How Do I Grade Custom Lessons? (Subscription User)
Troubleshooting
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ThinkCERCA iPad and Android app for students
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Clearing Your Cache: Google Chrome
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Clearing Your Cache: Safari on iOS (iPad and iPhone)
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System Requirements
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Download and Install Google Chrome
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Network Difficulties and Whitelisting URLs