Product Support
Accounts & Passwords
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How Can I Search For Students in My School? (Premium Only)
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How Do I Edit My Student's Information?
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How Do I Add a Student to My Institution? (Premium Only)
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How Do I Create a Teacher Account?
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How Do I Create an Individual Student Account?
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How Do I Upload a Roster to Batch Create Student Accounts? (Premium Only)
Assigning Lessons
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How Do I Favorite a Lesson?
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Types of Lessons
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What Is Additional Reading Practice?
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What Is Applied Reading & Writing? (Premium Only)
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What Is Direct Instruction? (Premium Only)
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What Is Skills & Concepts Instruction? (Premium Only)
Benchmark Assessments
Classes
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How Do I Create a Class?
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How Do I Edit Class Details?
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How Do I Archive a Class?
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How Do I Enroll Students in Classes?
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How Do Students Join More Classes?
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How Do I Remove a Student from My Roster?
Data & Reports
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How Do I Monitor Student Performance?
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How Do I See Usage Data by Grade and Class?
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How Do I Determine Each Student's Reading Level? (Premium Only)
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How Do I See the Results of Students' Benchmark Writing Assessments? (Premium Only)
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How Do I View Individual Student Scores?
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How Can I View Multiple Choice Scores, Averages, and Commonly Missed Questions?
Grading
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How Do I Grade Additional Reading Practice Lessons?
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How Do I Grade Applied Reading & Writing Lessons? (Premium Only)
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How Do I Grade Direct Instruction Lessons? (Premium Only)
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How Do I Grade Custom Lessons? (Premium Only)
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How Do I Grade Benchmark Writing Assessments? (Premium Only)
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What Is the Difference Between Quick Score and Rubric Score? (Premium Only)
Troubleshooting
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How Do I Add the ThinkCERCA App on My iPad?
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How Do I Enable Cookies on My iPad?
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How Do I Enable Cookies on My Browser?
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What Are the System Requirements to Use ThinkCERCA?
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How Do I Whitelist URLs and Handle Network Difficulties?
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How Do I Download and Install Google Chrome?