Product Support
Accounts & Passwords
-
Canvas iPad Student Login Process
-
Canvas Browser-Based Student Login Process
-
How Can I Create an Account Using Clever Instant Login?
-
How Do I Add ThinkCERCA to Instructure's Canvas LMS?
-
How Do I Archive or Delete a Student Account?
-
How Do I Create a District Admin Account?
Assigning Lessons
-
Can I Print a Lesson or Article?
-
Student Not Receiving Assignments
-
How Can I Share an Assignment through Google Classrooms?
-
How Can I Easily Find What Needs Grading, What Was Completed and What is Pending? (Assignments Filter)
-
How Can I Search and Find Lessons Using Keywords?
-
Types of Lessons
Benchmark Assessments
Classes
-
What Is the Difference between Reading Level and the Student Grade Level?
-
How Do I Create a Class?
-
How Do I Edit Class Details?
-
How Do I Enroll/Add Students to My Class?
-
How Do I Delete (Archive) a Class?
-
How Do I Remove a Student from My Roster?
Data & Reports
-
How Can I See Class Usage Data?
-
How Can I See the Results of the Benchmark Writing Assessments for My Students?
-
How Can I Determine the Reading Level/Group That My Student Should Be?
-
How Can I Export My Students Assignment Grades to a CSV File?
-
How Can I See My Students' Performance for All School Classes? (School Leader)
-
How Can I See My Student's Platform Usage (Time on Task)?
Grading
-
How Do I Give a Student a Personal Growth Focus?
-
How Do I Grade Benchmark Writing Assessments?
-
How Do I Grade an Additional Reading Practice (Previously QuickCERCAs)?
-
How Do I Grade a Direct Instruction (Formerly Minilessons)?
-
How Do I Grade Applied Lessons? (Subscription User)
-
How Do I Grade Custom Lessons? (Subscription User)
Troubleshooting
-
Clearing Your Cache: Google Chrome
-
Clearing Your Cache: Safari on iOS (iPad and iPhone)
-
System Requirements
-
Download and Install Google Chrome
-
Changing Screen Resolution on Common Devices
-
Network Difficulties and Whitelisting URLs