Product Support

Accounts & Passwords

• Add ThinkCERCA to your Clever Dashboard
• Connect ThinkCERCA to your Canvas Class
• Log in with Clever
• View Your Teaching Profile and Account Settings
• Edit Student Information Such as Name, Password or Grade Level
• Manually Enroll Students in a Class

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Lessons & Assessments

• See When an Assignment was Submitted
• Mark Assignment as Graded Offline
• See Current Growth Focus
• Add More Students to an Existing Assignment
• View Student Work In Progress
• Assign a Lesson to an Individual Student

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Classes

• View Archived Classes
• Transfer a Student Account into a Different School and Class
• Remove a Student from a Class
• Create a Class
• Change the Name of a Class
• Archive a Class

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Grading How-To

• Reset Multiple Choice Answers on an Assignment
• Change the Score of an Assignment
• Grade or Provide Feedback on Reading Practice Lessons
• Grade or Provide Feedback on Direct Instruction
• Rubric Score: Grade or Provide Feedback on Writing Lessons
• Grade or Provide Feedback on Writing Benchmarks

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Data & Reports

• How Do I Determine Each Student's Reading Level?
• How Do I Monitor Student Performance?
• How Do I See Usage Data by Grade and Class?
• View the Results of Writing Benchmarks
• View Student or Class Scores
• View Multiple Choice Scores, Averages, and Commonly Missed Questions

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Rostering

• Auto Roster Updates: December 2021
• Sync Your Class with Google Classroom
• Automated Rostering
• Rostering through PowerSchool
• Rostering through ClassLink
• Rostering through Skyward

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Troubleshooting

• Student Being Asked for Upgrade Code
• Troubleshooting: "Email Already Taken"
• Edit a Custom Lesson
• How to Send Information Securely
• Add ThinkCERCA to a Device Using Jamf
• Add ThinkCERCA to a Device Using Apple Configurator

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